Privacy Policy

Privacy Policy

Effective Date: 17 March 2026

SINGLETON LOCKSMITHS (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage our services.

1. What Personal Information We Collect

We may collect personal information including:

  • Full name
  • Phone number
  • Email address
  • Residential or service address
  • Details relating to your enquiry or service request
  • Any other information you voluntarily provide

We may also collect non-personally identifiable information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on our website
  • Referring website or source

2. How We Collect Your Information

We collect personal information in a variety of ways, including when you:

  • Submit a contact or quote form
  • Call us directly
  • Send us an email or SMS
  • Interact with our website
  • Engage our services

We may also collect information automatically through cookies, analytics tools, and tracking technologies.

3. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Respond to enquiries and provide quotes
  • Deliver locksmith and related services
  • Communicate with you about bookings or requests
  • Improve our website, services and customer experience
  • Conduct marketing, remarketing and advertising campaigns
  • Comply with legal obligations

We will only use your information for purposes that are reasonably necessary for our business activities.

4. Direct Marketing

We may use your personal information to contact you with marketing communications about our services.

You may opt out of receiving marketing communications at any time by:

  • Contacting us directly; or
  • Using the unsubscribe option (where applicable)

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:

  • IT and website service providers
  • Payment processors
  • Marketing and advertising platforms (e.g. Google, Meta)
  • Contractors or service partners assisting with service delivery

These third parties are only provided with the information necessary to perform their services and are required to protect your information.

We do not sell or rent your personal information.

6. Overseas Disclosure

Some third-party providers we use (such as Google and Meta) may store or process personal information on servers located outside Australia, including in the United States and other countries.

By using our website, you consent to the transfer of your information to these overseas recipients.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

These technologies help us:

  • Understand website usage and performance
  • Improve functionality and user experience
  • Deliver relevant advertising

You can disable cookies through your browser settings; however, doing so may limit some functionality of the website.

8. Website Analytics & Advertising

We use tools such as:

  • Google Analytics
  • Google Ads (including remarketing)
  • Meta (Facebook/Instagram) advertising tools

These tools may collect data such as:

  • Pages visited
  • Time on site
  • Interactions with content
  • Device and browser information

This information helps us improve our services and deliver more relevant advertising.

You can opt out of targeted advertising via:

  • Google Ads Settings
  • Network Advertising Initiative opt-out page
  • Your social media platform settings

9. Call Tracking & Communications

We may use call tracking technology to monitor and improve customer service and marketing performance.

This may include recording:

  • Call duration
  • Call source (e.g. website or advertisement)

We do not record call content without consent.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations

12. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

To do so, please contact us using the details below. We may require written verification of your identity.

13. Anonymity and Pseudonymity

Where practical, you may choose to interact with us anonymously or using a pseudonym. However, in most cases, we will require your personal information to provide our services.

14. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

SINGLETON LOCKSMITHS
📞 (02) 6571 3224
📬 PO Box 299
East Maitland NSW 2323